Refund policy

At ESCAPEE, every garment is produced with intention. Because many of our products are released in limited quantities, we ask that customers carefully review sizing and product information before placing an order.

Returns

We accept returns on eligible items within 7 calendar days of the delivery date.

To qualify for a return, items must:

Be unworn, unwashed, and unused.
Be free of stains, odors, pet hair, deodorant marks, or damage.
Have all original tags, packaging, labels, and included materials.
Be returned in the same condition they were received.

Items that do not meet these conditions may be refused and returned to the customer.

Non-Returnable Items

The following items are not eligible for return or refund:

Limited edition or numbered releases marked as Final Sale.
Gift cards.
Digital products.
Items marked Final Sale during promotional events.
Any item returned after the return window.

Exchanges

If an eligible item is available, exchanges may be requested for another size of the same product.

Exchanges are subject to inventory availability. If the requested size is unavailable, a refund may be issued if the item otherwise qualifies.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

a damaged item,
a defective item, or
the wrong item,

your order number,
photographs of the item,
photographs of the packaging.

Failure to report damage within this timeframe may affect our ability to resolve your claim.

Refunds

Once your return has been received and inspected, you will receive an email notifying you whether your refund has been approved.

Approved refunds are issued to the original payment method.

Please allow:

3–5 business days for inspection.
An additional 5–10 business days for your financial institution to process the refund.

Original shipping charges are non-refundable unless the error was caused by ESCAPEE.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a verified manufacturing defect.

We recommend using a trackable shipping service. ESCAPEE is not responsible for returns lost in transit.

Refused Returns

Returns that fail inspection may be denied and shipped back to the customer.

Chargebacks

Customers agree to contact ESCAPEE first to resolve any issue before initiating a payment dispute or chargeback.

Fraudulent chargebacks may be disputed using shipment records, delivery confirmation, tracking information, and communications associated with the order.